How Does This Work?
The booking process and overall system is very easy and efficient. So, for you to get a better feel about how we do things at Timber Tenders here is a step-by-step process we take to make sure you get the best care for your home while you're away.
Process
Step 1:
Booking a Session
In this step you will book a session either through email (timbertenders@gmail.com), text message (804-988-1328), or book online at timbertender.com. Which ever way you choose to book you will get a confirmation or a few other dates close to those you wish if my schedule doesn't line up with yours. When booking you will select what service(s) you would like. If booking online and have multiple services you would like then select one and in the form you fill out there will be an area for you to choose the others.
Step 2:
Talking Stage
In this step once the session is confirmed then we begin to talk more into the details of the booking and any knowledge I should have about the task at hand. In this stage we discuss topics like, cost, special instructions, directions for animals or plants, anything that helps me gain a better understanding of what will make the caretaking perfect for you. Usually I like to arrange a meet up at your house to get a feel for the place and connect names with things, this gives me an opportunity to take notes and really learn more in details about the job. If we cannot arrange a meet up time before the booking that is totally fine, the meet-up is not a requirement it is just preferred. The meet-up most likely wouldn't happen if I have already had a meet-up with you because I keep my notes on every job or we couldn't find a time or date that worked.
Step 3:
Doing The Job
After we have discussed everything and sorted through my questions then I will begin on the scheduled day to look after your home while you are away. During this time I may communicate to you any updates that pop up, things like how your pet is doing, a plant fell over and the pot broke, your package never showed up, things like that. The check-up message for pets usually will come halfway through the days scheduled.
Step 4:
After The Job
After the job is finished and I leave from your home on the final day I will usually send you a thank you message and give some information about the days I visited your home. During the time I am at your house I may take photos to add to the gallery so your home, pets, or plants may pop up in there!
